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Dell Technologies Hiring 2021 for Technical Support

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Dell Technologies Hiring - Technical Support








Eligibility Criteria
Job RoleTechnician, Technical Support
EducationGraduate
Batch2018/2019/2020/2021
ExperienceFresher / Experienced(0 - 4 year's)
Application closing date5 June 2021
LocationBangalore, India
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Experience and Skills:

  • Candidates should have excellent communications skills, First-rate customer focus, phone etiquette and work ethic.
  • Candidates should have graduate fresher to 4 years of relevant work experience required.
  • Candidates should have undergraduate with 1 year of relevant work experience required.
  • Candidates should be willing to work in shifts in a 24 x7 work environment.
  • Candidates should have ability to handle stressful situations.

Responsibilities:

  • Candidate have to provide first level Support on Dell supplied products and/or peripherals, Assign incidents in line with documented guidelines and procedures.
  • Candidate have to demonstrate good judgment in analyzing information to make routine decisions, handle inbound calls, emails, and web interface to support existing and new customers.
  • Candidate have to Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
  • Candidate have to clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database.
  • Be compliant and adhere to process design as per the management decision, Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.

Desirable Requirements:

  • Candidates should have good Knowledge of PC Hardware/Software for desktop and portable systems.
  • Any relevant Certification/Qualification.

Benefits:

  • We offer highly competitive salaries.
  • Bonus programs and world-class benefits.
  • Unparalleled growth and development opportunities's all to create a compelling and rewarding work environment.
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